Seller details

The seller is Saga Natura ehf. kt. 580914-1280. VAT: 122023. Suðurhella 8, 220 Hafnarfjörður.

Product price and shipping costs

All prices in the online store include 11% VAT that is charged if order is delivered in Iceland, all exports are without VAT. Shipping costs are added before the payment is made. Saga Natura reserves the right to change prices without notice and to cancel orders if the price of the product is incorrectly listed in the online store. Domestic orders are distributed by Íslandspóstur or TVG. Íslandspóstur’s and TVG’s terms of delivery, warranty and transport apply to delivery of all packages. According to this, Saga Natura is not responsible for lost shipments or damage that may occur to a product in transit. 

Subscription refill bags are sent by mail with Íslandspóstur and do not fall under Íslandspóstur’s warranty. If a product is lost in the mail or is damaged from the time it is sent from Saga Natura to the person concerned, the damage is the buyer’s responsibility. 

Orders shipped abroad are sent by DHL. Shipping cost will be added before the payment is made. Import fees and sales tax may be applied upon delivery and are not included in the price. Customers are liable for all import fees which may be imposed. Saga Natura is not responsible for the payment of any customs and import duties. For further information on import fees, we encourage you to seek information from the customs authorities in your country.


You can pay for products in the online store in the following ways:

With VISA or MASTERCARD cards through the secure payment page of Rapyd. Credit and debit cards are accepted.


You can pay for subscriptions in the following ways:

With VISA or MASTERCARD cards through the secure payment page of Rapyd.  Credit and debit cards are accepted. 

To cancel your subscription, contact us at +354 562 8872.

Exchanging and returning a product

It is not possible to return or exchange a product unless it is a defective product.

Faulty product

If there is a defect in the product, the customer is offered a new product instead and Saga Natura pays all shipping costs involved, or a refund may be provided instead. In other cases, reference is made to the Act on door-to-door sales and distance sales contracts no. 46/2000 and the Act on consumer purchases.


The seller promises the buyer complete confidentiality regarding all information he provides in connection with the transaction. Information will not be passed on to third parties under any circumstances.

Personal information

We emphasize the security of our customers’ personal information and handle such information in accordance with laws and regulations on personal protection and processing of personal information. We only collect information about our customers to be able to provide the services requested.

About the collection of personal information:

We collect and process personal data to:

  • Manage and work with orders and product purchases.
  • Identify customers.
  • To be able to deliver the purchased product, to report the status of the order and to be able to contact our customers with questions or information about delivery.
  • Be able to verify the customer’s address and other necessary information.
  • Be able to assist customers with product returns and/or complaints.
  • Manage customer access to our web media.
  • Have a summary with product purchases.
  • Have an overview of the customer’s product and payment history.
  • Marketing of products through emails, forgotten/saved cart reminders and social media.
  • Communicate with our customers via telephone, e-mail, or other electronic media.
  • Able to investigate complaints.
  • Fulfill legal obligations such as product safety obligations. If it is necessary to recall a product or inform customers about the safety of a product, we may have to provide information or communication to the public and/or customers.
  • Improve our service and product offering and increase security for customers.
  • Prevent misuse of our services and prevent crimes against the company.
  • Prevent spam and any unauthorized activity.
  • Simplify the use of services by storing information about customers, payment methods, shipping methods and the like.

We collect and process the following information:

  • Name
  • Contact information (e.g. address, email address, telephone number)
  • Payment information (e.g. information about transactions, date of transactions)
  • Payment history
  • Order history, e.g. which product was purchased and where it was sent.
  • Information about product purchases
  • Information about the customer’s computers, phones or other devices used by the customer and their settings.
  • Information about how the customer uses the company’s websites and other electronic media.
  • User generated data (e.g. website clicks and web browsing).
  • How websites and web media are used (e.g. which websites and sections of websites have been visited and what has been searched for).
  • Letters, emails, phone messages or other information provided in response to a comment/complaint.
  • Information on purchase date, location of product purchase or product defects/complaints.
  • User information from Internet access, e.g. when a customer has trouble logging in.
  • Anonymous technical information related to the devices used and settings, e.g. language settings, IP addresses, browser settings, time zone, operating system, display settings, etc.
  • Anonymous information about customer usage, e.g. how services were used, how login was done, where and for how long various pages were visited, response time, errors during download, how to connect to services and when services were left, etc.
  • Anonymous information about how our websites and other electronic media are used (e.g. which pages or page sections have been visited and what has been searched for).
  • Anonymous geographic information

About information to third parties

In some cases, personally identifiable data may be transferred to our partners, e.g. when it comes to marketing (printing, distribution, etc.), transportation, distribution, technical services and payment methods. Data that is personally identifiable should always be handled by third parties in accordance with the law and our purposes for data collection.

We may also need to provide the government with e.g. police or tax authorities access to personally identifiable information. In addition, we may need to provide banks, card and payment processing companies, and shipping companies with access to personally identifiable information. In such cases, the parties who receive personally identifiable data from us must process the data in accordance with the laws and regulations on the processing of personal information.

About cookies

There are two types of cookies. One stores a text file for a certain period of time, until it expires. Its purpose is e.g. to tell you what has happened since you last visited. The other type is the so-called session cookie, which does not have a date. The text file is saved temporarily, while you are on a website and could e.g. help remember the language you are using. As soon as the browser is closed, the text file is deleted.

At we use cookies to keep track of what you have put in the shopping cart. We also use cookies to keep track of statistics, to help develop the pages. This information is collected in collaboration with third parties.

Accounting data

Our accounting data is stored in accordance with the security requirements of the Icelandic Act on Data Protection and the Processing of Personal Data and in accordance with Icelandic accounting laws. The storage and saving of such information is based on the relevant laws.

About cookies

All provisions of the above terms and conditions must be interpreted in accordance with Icelandic law. In the event of a dispute between the parties, such dispute will only be resolved in Icelandic courts.

Laws and forums

This agreement is in accordance with Icelandic law. If a case arises because of it, it shall be prosecuted before the Reykjaness District Court

Do you have a question or suggestion? Send us an email [email protected]

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